CONNECT WITH BOS GOLF

DROP OFF HOURS: Monday – Friday, 7:30am – 10:00am & 12:00pm – 3:30pm

• For priority, you are welcome to call the office and schedule an appointment
• Save time and bring your completed order form with you
• BOS Golf will not process any orders without a completed order form

Interested in becoming a BOS Golf Dealer? Visit the dealer page and submit an application

How do I report an issue with my order such as damage or defect?

All claims must be made within 2 weeks from the completed shipment date.  All claims must be submitted in writing via email. No Exceptions. Upon receiving your email BOS Golf will review the issue along with any pictures you care to provide and advise how the matter will be resolved. In some instances BOS Golf may require you to ship your order back so that it can be carefully inspected and determine if this is a defect that can be reworked. If for any reason it is determined that it is not a “reworkable or refundable issue” BOS Golf will advise of your options.

If it was a damage in shipment refer to that clause. If it was a damage due to improper care, there will be no refunds and if rework is requested it will be billed at an additional fee.  If your order has already been reworked and you were advised that it is a material issue and you chose to have us rework it anyway you will therefore not be able to make any future claims.  If you were previously advised that a particular model or brand has never been processed before by BOS Golf and you chose to have us refinish it, there is a small chance that once the head(s) are stripped that we will discover material issues preventing us from applying a new finish. At which point you are given the choice to have us proceed releasing us from liability or you can request to cancel the order and be refunded and that is only if no work has been started on.

What happens if my putter(s) is damaged when I open my box?

Any and all heads that leave BOS Golf’s facility are inspected before they are boxed and shipped. If you purchased insurance you need to file a claim with the shipping provider.  Please note that BOS Golf is released from liability once the shipment is in the carrier’s possession.  In the event that your package is damaged during return shipment BOS Golf will submit a claim to the shipping provider for the insurance value claimed on the online order form. If you chose not to include additional shipping insurance then BOS Golf may not be able to file a claim and would therefore not be able to refund you for a damaged parcel.  Therefore BOS Golf urges you to purchase additional insurance and to indicate the full replacement value of your item(s). If there is any other type of problem, please send us a written message explaining the issue through our contact page and one of our Customer Service representatives will contact you.

What happens if I send in my order and then change my mind and want to cancel it?

No Refunds will be Allowed/Issued once BOS Golf/Black Oxide Service, Inc has received and STARTED your order. If your order has not been started we will refund the amount paid less the return shipping/handling.

What happens if I simply want to cancel my order? 

If you have not sent in your order and would like to cancel it within 30 days of submittal, you are required to submit a written request via email.

If received within 30 days, BOS Golf will issue a refund back to the original payment method Less the credit card processing fees. If your request is received in writing beyond 30 days but does not exceed 90 days, BOS Golf will issue a Store Credit which can be applied to any future order. Please note a store credit cannot be redeemed for cash.

What happens if I forget to send in my order?

If for any reason you fail to ship your club(s) to BOS Golf for refinishing services, you may request a refund providing it is in writing and within 30 days from the date the order is placed. Should you exceed the 30 days and is not more than 90 days, BOS Golf may consider issuing a “store credit” to your BOS Golf account that can be used towards a future refinishing order.

What if I forgot to send my clubs in for refinishing which I paid for and still want to get them refinished but it’s been over 30 days since I submitted my order? Will the cost that I paid still be honored? Can I still send in my clubs?

If more than 60 days, BOS Golf will need to verify transaction with our merchant processor. If all checks out, we will refinish your order at “Current Rates”. If rates have not gone up your will not be required to pay any additional fees. However, if rates have increased since your placed your order, you will need to pay the difference. Anything over 90 days may not be eligible.

Can I exchange my store credit for cash?

A BOS Golf “store credit” can never be refunded or redeemed for “cash”. It is solely for golf club refinishing services which will be applied to any current/future order.

Address:
1070 Linda Vista Drive
Suite A
San Marcos, California 92078

Phone: 
Main Line: 760.744.8692
Toll Free: 888.252.2569