Refunds and Returns
BOS Golf makes every effort for your restoration to be done with the highest quality. Some projects have existing wear and damage that can not be remedied or cured to “new” condition. Because of this our clients need to be aware that restoration can have limitations. If you feel that your restoration has errors or mistakes, please contact BOS Golf to discuss as soon as possible.
BOS Golf does not warrantee or guarantee the longevity of metal finishes. All finishes will wear with use and it is the client’s responsibility to care for their equipment to avoid rusting, scratching or imperfections.
Refund Policy: In order to request a refund BOS Golf requires it to be submitted in writing within 30 days from the date the order was submitted. However if the refinishing process has been started on your club(s) we will not be able to honor any type of refund or credit as it it too late to stop mid-process.
Most work begins within 1 week of receiving your club head as there are numerous stages that your club has to go through in order to achieve a complete customization. Therefore it is imperative to contact us in writing immediately as to avoid not being able to cancel your order.
If you have submitted an online order form and have paid for your order but failed to send your club to us for refinishing, then you may request a refund providing it is submitted to BOS in writing within 30 days from the date the original order was submitted. Anything beyond 30 days will be subject to review. Should BOS Golf agree to extend a credit it would be applied to your account rather than your original form of payment. This credit can be used towards a future order but is limited to certain finishes/conditions. Any form of credit applied to your account is not redeemable for cash.