The finishes are solely dependent on the type of club and material. In order to provide you with options, you will need to call our office or send us an email through our contact page.
BOS Golf will select the appropriate font size and spacing. The location of the stampings depends on the club model.
No, unless you want more than one color choice.
Yes, you can pick up to five colors, and you need to specify the order of colors.
If you only want stampings, we include the paint fill, providing you only have one color choice. If you require multiple paint colors or alternating paint colors, there will be an added charge. It is also essential to know that if you only want stamping done, there could be a mark where the clamping is performed to hold the putter in place while we hand stamp it.
Yes, however, it is dependent on the location and space available. It will not be possible to arch on the heel or toe of the putter.
We prefer that you don’t.
You can choose up to 5 paint colors.
No, we do not sell putters, wedges, irons, or drivers.
This is not an option as it can remove the existing finish.
Yes, we offer black silicone. We suggest you call our office to find out other options based on your model.
Yes, we ship worldwide.
No, we do not provide shipping labels or boxes. It is your responsibility to ship your order to BOS Golf. To ensure proper packaging, we suggest having the UPS Store or FedEx package and ship the item for you. If there is an issue, such as damage to the box and contents, the liability falls on them as they are required to use the packaging guidelines to prevent damage during transit. We also recommend insuring your items for replacement value.
BOS Golf has been the leading refinisher in the golf industry since our doors opened in 1979. We have and continue to do work for all tours and all major manufacturers. Our finishes have been played across the globe and have multiple significant victories. BOS Golf strives on our customer service, and we will assist you in every way possible so that you can make “Your Club” as unique as yourself.
Refinishing can take 4 to 6 weeks, based on the size of the order. BOS Golf offers an expedite service that will rush your order through before the standard lead time. The additional fee for the expedite service begins at $30 per head. This fee will reduce the length of time that BOS Golf takes to refinish your order. In most instances, your order is completed within 14 business days but is dependent on the type of service and additional customization, which could add extra processing time. This lead time does not include time in transit for shipping.
Yes, you are responsible for all shipping fees, including customs, duty, and broker fees if applicable.
Print out the online order form that was emailed to you at the address you provided when you filled out the online order form. Enclose your club(s) without the headcover accompanied by the order form inside the box. Once you have shipped your package off to BOS Golf, we will contact you via email upon receipt and inspection of your items.
Yes, this is included in our refinishing service. We do our best to minimize minor bag chatter. However, it is dependent on the location of the nick as well as the depth. If there is a nick or dent on the face of a milled putter, this would not be able to be buffed or polished out. You would need to request that we re-mill the face. (Additional fee will apply.)
This will need to be determined on a case-by-case basis, and you will need to contact our office and provide pictures of the area in question.
Due to multiple layers of chrome, nickel, and sometimes copper plating, it takes anywhere from 7 to 10 days to remove all the plates before we reach the raw material.
Yes, you have the option of choosing your own paint fill colors.
Typically, no, unless the customer request that it be done to those particular components. This will need to be noted on the order form in the “Comments or Additional Finish Instructions.” In some instances, the insert or weights are made of a different material, not allowing the desired finish to be applied. If you have any questions, you may contact customer service, and we can assist you further.
Available finishes depend on the material of the club. Carbon steel has a softer feel, and early Scotty Cameron model putters and most forged irons are carbon steel. Ping irons, most cast irons, and “Studio Stainless” Scotty Cameron models are stainless steel. Call BOS Golf at (760) 744-8692 to determine your head material before sending in your work order if you are unsure.
We currently offer white, black, red, and Tiffany color. Since we are the innovators in the industry, we are constantly working on new finishes and new colors. Check back periodically for updates and new finishes. Please also note that the poly finishes cannot be applied to the face of a club unless it contains a face insert.
This can only be done, providing it has a face insert. If you have further questions, contact our office for assistance.
Yes, but the only finish available is either the white or black polymer finish.
Our finishes can immediately wear after use, and the rate of wear will depend on multiple factors. Some factors may be how well you play, whether you take a large divot or small divots, whether the course is heavily fertilized, types of grass, course type, player’s ability, and if the person wipes down the clubs after use.
Following the simple suggestions below will help prolong the finish of your clubs.
We suggest the following:
1) Always keep your clubs dry. After play, use a clean, dry towel such as the Club Glove Towels, followed by a soft cloth with a bit of oil or one of the BOS Golf Silicone Cloths.
2) Always store your heads in a clean/dry headcover to preserve the finish. Make sure that the inside of your headcover is dry and clean. Any fertilizer debris or dampness can cause immediate rust on your club.
3) Avoid freshly fertilized courses; avoid leaving your clubs in very cold or damp environments.
Absolutely not. This will harm the finish and smear, if not remove, the paint fill.
If you send your heads in shafted, we charge $15 per head to pull and reinstall the same shaft. If you have a new grip and would like us to install it, we charge an additional $15 to regrip. You need to supply the grip. If you need us to cut the length of your shaft, there is an additional fee of $10 for this service. We do not remove carbon fiber, fiberglass, or graphite shafts.
No, we do not stock or sell any new shafts or grips.
Yes, it is at BOS Golf’s discretion where the paint will be applied on the sides and sole of the club. The crown will be painted entirely, but the areas outside the crown will be done at our discretion. The fee per head is $100 plus shipping. For technical questions, please submit your question through our contact page.
Yes, the services are offered at an additional fee. Please note that all stamping is done freehand, and therefore there will be inconsistencies with alignment, which adds to the uniqueness of hand stamping.
No, shipping and handling are additional, paid by the customer. We ship worldwide.
All claims must be made within two weeks from the completed shipment date. All claims must be submitted in writing via email. No exceptions. Upon receiving your email, BOS Golf will review the issue along with any pictures you care to provide and advise how the matter will be resolved. In some instances, BOS Golf may require you to ship your order back so that it can be carefully inspected and determined if this is a defect that can be reworked. If for any reason it is determined that it is not a “reworkable or refundable issue,” BOS Golf will advise of your options.
If it was damaged in shipment, refer to that clause. If it was damaged due to improper care, there would be no refunds, and if a rework is requested, it will be billed at an additional fee. If your order has already been reworked and you were advised that it is a material issue, and you chose to have us rework it anyway, you will therefore not be able to make any future claims. Suppose you were previously advised that a particular model or brand has never been processed before by BOS Golf, and you chose to have us refinish it. In that case, there is a small chance that once the head(s) are stripped, we will discover material issues preventing us from applying a new finish. At which point you are given a choice to have us proceed, releasing us from liability, or you can request to cancel the order and be refunded, and that is only if no work has been started on.
Any and all heads that leave BOS Golf’s facility are inspected before they are boxed and shipped. If you purchased insurance, you need to file a claim with the shipping provider. Please note that BOS Golf is released from liability once the shipment is in the carrier’s possession. In the event that your package is damaged during the return shipment, BOS Golf will submit a claim to the shipping provider for the insurance value claimed on the online order form. If you choose not to include additional shipping insurance, then BOS Golf may not be able to file a claim and would therefore not be able to refund you for a damaged parcel. Therefore, BOS Golf urges you to purchase additional insurance and indicate your item’s total replacement value(s). If there is any other type of problem, please send us a written message explaining the issue through our contact page, and one of our Customer Service representatives will contact you.
BOS Golf recommends refusing the shipment. If you opted to “waive the signature upon delivery” and the carrier left the parcel, we urge you to notify us immediately (within 24 hrs.) or contact the carrier to advise them of a damaged parcel. The carrier will advise you of your options and begin a claim. The carrier will most likely instruct you to drop off the parcel at the nearest shipping location, or a call tag will be issued. Should you decide to open and inspect the contents, you will be assuming all responsibility. Therefore, it is imperative to place all packing materials back into the box just as received so that an investigation of the damaged parcel can be performed. In order for the claim to be approved, the carrier needs to verify that there were adequate packing materials. Do not discard any packing materials.
In the unlikely event that your shipment be lost, BOS Golf recommends insuring your clubs for the value that it would cost to replace them. For international clients, you should also do the same. On customs forms, we also indicate that this is a repair/warranty so that customs are aware that this is a refinishing project and not something that is being purchased as “new.” This may or may not help in reducing customs fees. Our order form will provide you with options for price declaration for the return shipment.
If your package is lost during transit to BOS Golf, you will need to file a claim with the carrier/shipping provider that you used. BOS Golf recommends insuring the goods for the total value of a replacement.
Please note that BOS Golf is released from liability once the shipment is in the carrier’s possession. In the event that your package is lost/damaged during return shipment, BOS Golf will submit a claim to the shipping provider for the insurance value claimed on the online order form. If you choose not to include additional shipping insurance, then BOS Golf may not be able to file a claim and would therefore not be able to refund you for a lost parcel. Therefore, BOS Golf urges you to purchase additional insurance and indicate your item’s total replacement value(s). BOS Golf cannot begin a claim for a lost parcel until the expected delivery date has been met. At which point a claim will be submitted. Again, BOS Golf is not liable for lost or damaged items and will only refund what the carrier deems refundable based on insurance purchased, etc. Handling fees are non-refundable, nor are shipping charges to BOS Golf.
If you choose an expedited delivery service or express mail and your package was not delivered within the time frame promised by the carrier, you may contact the carrier to request a refund for the shipping portion of your parcel. The handling fee is not refundable. For international shipments, the delivery time is based on a few factors. The carrier guarantees delivery within the time frame promised. This excludes time in “customs.” If the time frame chosen is 1 to 3 days and the parcel is delivered to a customs agent on the third business day but not released from customs for several additional days, the carrier performed its obligation. Any further delays are a “Customs Issue,” and any attempted claim would be denied.
Due to the EPA, numerous permits, air pollution control, vapor emissions, hazardous waste that our tank lines produce, lab testing, chemical storage, and annual and semi-annual reports that have to be prepared and submitted to the state and federal government agencies. All these have a direct relation to the pricing.
BOS Golf requires you to fill out an online order form for each item. Enclose your order form with the package. Shipping adjustments will be made before completion providing all items can be shipped to the exact location in the same box. Make sure you write clear instructions for the paint fill. You may attach a separate sheet for paint fill instructions or diagram if needed. Any corrections or changes to your order once it has been submitted need to be in writing. Orders received without paperwork will be placed on hold until an order form is obtained. If an order form is not obtained, BOS Golf may choose to return your club heads unprocessed and not refund shipping fees.
Yes, providing you bring your online order form with you. Otherwise, you will be instructed to fill out an order form at our office once you have decided what finish and service you want to be done on your clubhead. Drop-off hours are Monday to Friday from 7:30 a.m. to 10:00 a.m. and from 12:00 p.m. to 3:30 p.m.
Again, we will not refinish any order unless you fill out and complete an online order form, with no exceptions.
